CreeperCastle — Privacy Policy

At CreeperCastle ("we", "our", "us"), we value your privacy and aim to handle your information responsibly. This Privacy Policy explains how we collect, use, and safeguard your data while providing our services. While we will always try our best to protect your privacy and security, no system is perfect, and we cannot absolutely assure or guarantee complete data security.

1. Information We Collect

We collect information necessary to provide and improve our hosting, DDoS protection, and related services.

1.1 Information You Provide

• Account information: name, email, billing address, contact number.
• Billing data: transaction history, partial payment identifiers (never full card data).
• Support communication: emails, Discord messages, and tickets submitted to our support channels.
• Service data: server names, configurations, IPs, and files uploaded through our panels.

1.2 Automatically Collected Data

• Server logs including IP addresses, timestamps, system usage, and DDoS mitigation data.
• Cookies, browser type, device information, and approximate location (for security and analytics).
• Diagnostic and crash data to identify performance issues and improve reliability.

2. How We Use Your Information

• To provide, maintain, and improve CreeperCastle services and products.
• To prevent abuse, spam, or malicious activity across our network.
• To process payments, verify identities, and ensure compliance with laws.
• To send service updates, promotional offers, and security notices. You can opt out anytime.
• To analyze trends and improve network stability and protection.

While we make every effort to protect your personal information, we cannot guarantee absolute safety against all risks, such as unauthorized access or technical issues beyond our control.

3. Data Sharing and Disclosure

We do not sell personal information. However, we may share limited information with trusted entities:

• Payment gateways like CCAvenue, Stripe, or PayPal for transaction processing.
• Infrastructure providers such as OVH, Cloudflare, and Hosterdaddy for servers and DDoS protection.
• Law enforcement when required by law, subpoena, or to prevent misuse of our platform.

All third parties we work with are required to maintain confidentiality and use your data only for intended purposes.

4. Cookies and Tracking

Cookies are used to keep you logged in, track preferences, and secure accounts. You may disable cookies in your browser, though this may limit functionality.

5. Data Retention and Removal

We retain data for as long as necessary for legitimate business purposes, typically while your account remains active and for up to 7 years thereafter for legal or tax compliance. You may request deletion of your account data by emailing support@creepercastle.in. We will try our best to comply promptly, but certain records may need to be retained for legal obligations.

6. Security

We employ firewalls, encryption, access controls, and DDoS protection systems. However, as with all internet-based systems, we cannot assure total security or protection from every form of unauthorized access or breach.

7. Your Rights

You have the right to access, update, or request deletion of your information. To exercise these rights, contact us at hello@creepercastle.cloud. We will verify your identity before processing requests.

8. International Transfers

Your information may be transferred to or processed in other countries where our infrastructure or partners are located. By using our services, you consent to such transfers. We will take reasonable measures to ensure data is protected during transfers.

9. Third-Party Links

Our control panel or billing pages may link to external services (for example, Discord or payment processors). We are not responsible for third-party practices or policies.

10. Policy Updates

We may revise this Privacy Policy periodically. Updates will be posted here with an updated effective date. Continued use of our services after any changes indicates acceptance of the revised terms.

11. Disclaimer

While CreeperCastle strives to maintain secure, stable, and private services, no hosting or online platform can guarantee 100% uptime, privacy, or data integrity. By using our services, you acknowledge and agree that certain risks are inherent in online operations. We will always try our best to minimize such risks.

12. Contact